Frequently Asked Questions

Where are you located?
We are based at xxxxxxxxx, where all orders are processed and shipped from. All orders are shipped via UPS.

Can my package be shipped to a P.O. Box?
No. Our shipping carrier cannot deliver packages to P.O. Boxes. Please avoid using a P.O. Box as your shipping address when placing an order.

Do you ship worldwide?
We ship to many countries worldwide, but estimated delivery times vary depending on your location. If you need specific information regarding shipping to a particular country, please contact us via email at punkravefashion@gmail.com.

Is my package insured?
Once your package has left our warehouse, we are not responsible for loss or damage to your shipment. The carrier may leave the package at an alternative safe location at the delivery address if they deem it appropriate. Please verify UPS delivery availability in your area before placing your order. If you would like to add insurance or require a signature upon delivery, please contact us before placing your order. We can arrange this for an additional fee.

How accurate are the colors of the clothing?
We strive to represent clothing colors as accurately and truthfully as possible. However, there may be slight variations in color and size specifications. Please note that colors may also appear differently depending on your monitor settings and color calibration.

How do I know if my order was placed successfully?
If you receive an immediate order confirmation email detailing your purchase, your payment has been successful. Once your order is packed and shipped, we will send another email with a unique tracking number so you can follow your delivery right to your door.

How do your women's sizes fit?
Our garments come in a variety of styles, so we recommend referring to the specific size chart provided on each product page. If you have questions about a particular item, please email us at punkravefashion@gmail.com for more information.

Returns & Exchanges

What should I do if I need to exchange an item?
If you ordered the wrong size, don't worry! We offer a no-hassle return or exchange within 7 days of receiving your item. Please contact us via email at punkravefashion@gmail.com.
If you need us to mail you an exchange, please include a prepaid return bag so we can send your replacement back to you. For the full return address, please email punkravefashion@gmail.com.

What is your refund policy?
If you are unhappy with your order or change your mind for any reason, you are free to return it for a full refund, provided the items are in new, unworn, and unused condition with all tags attached, and the return is initiated within 7 days of receipt.
**Please note that we do not accept returns or refunds for items purchased using discount codes, during marketplace sales, or as part of promotional offers.

Shipping & Delivery Times

Shipping Carrier: UPS
Standard Delivery: 5–7 business days
Expedited Delivery: 1–3 business days
Shipping Costs: Calculated based on package volume and weight

Delays may occasionally occur due to circumstances beyond our control. If this happens, we will notify you where possible.